Support Engineer

Posted by fevrokbot 3 months ago

Job Description

Full-time Support Engineer

We (Kinsta.com) are a modern cloud hosting startup focused on WordPress websites. Our awesome, young, and motivated team is scattered across the globe: Europe, Asia, North America.

Our client base is growing steadily and we’re looking for a competent support engineer from 10 PM to 6 AM EST (2 AM to 10 AM UTC) with exceptional communication skills who can provide enterprise level technical support to our customers via our support system (we use intercom.io exclusively for these purposes).
We are looking for someone to start immediately!

Required:
Fluent in English with excellent written communication skills
Expertise in at least one of the following: WordPress, Linux, NGINX, PHP and MySQL

Bonus points:
Fluent in Spanish with excellent written communication skills
Expertise in more than one of the following: WordPress, Linux, NGINX, PHP and MySQL
Client-facing experience
Linux sysadmin knowledge

Main responsibilities:
Take ownership of issues reported by customers and see problems through to resolution
Research, troubleshoot and identify solutions to resolve customer issues
Reply to sales leads who contact Kinsta requesting more information
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Monitor uptime and analyze transactions data using third party analytics tool to resolve more advanced issues when necessary
Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base

What We Offer:
We always use the latest version of everything: PHP7.1/HHVM, React.js, Express, Node.js, Ubuntu, LXD containers, Google Cloud and more, so you’ll be able to learn a bunch of exciting new technologies and actually use them every day!

This position offers a great deal of flexibility, responsibility, competitive salary, perks, and opportunity for growth for the right candidate.

To apply, please email your resume to jobs@kinsta.com with subject “Support Engineer”.

Job Requirements

Job Details Job Requirements
Monthly Salary Unspecified Seniority Level Not Applicable
Industry IT Job Function Other
Employment Type Full Time Vacancies 0
Skills node,php,mysql,react,intern,nginx,sql,cloud,scala,ux,linux,analytics,dba,containers,sales,engineer,sysadmin
Location 42865
Job not active

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