chloédigital provides tech support and strategic planning to some of the world’s biggest bloggers. An incredible opportunity has come up for a keen individual to join our fast-growing start-up.
As a CD Customer Support Specialist, you would provide our blogger clients with top of the line strategic and tech support for their blogs via our online helpdesk system. Up for the exciting challenge? Keep reading!
We'd love to meet you if you have the desire to grow in an innovative industry and as well as:
A genuine interest in the blogging industry
An interest in the fashion blogging industry (ideal, not required)
Strong technical awareness of the following but not limited to: Wordpress Backend How-To’s, Wordpress + Plugins, Domain + Hosting, Email Marketing, SEO, Google Analytics, and Third party tools, able to research (Social Media Tools, Affiliate Tools, Ad Tools) - REQUIRED
A keen interest in providing next level customer service
Brilliant researching skills
Integrity, honesty, and a willingness to have fun
Excellent organisational and time management skills.
You have outstanding communication skills, you are an excellent writer
You previously worked in a customer-facing role
Ability to work as part of a team or independently
Able to work fast and under pressure
Highly detail-oriented and organized, along with the ability to multi-task
Keen eye and attention to detail
You genuinely love helping people and want them succeed
Can work well in a busy environment and cope well under pressure
Excellent communication and interpersonal skills
Cool hot tempers, amuse the amusable
Ensure our customers meet their goals successfully and with a minimum of hassle
Provide integrity and credibility as the “main point of contact” for your customers
Provide input and insights into how to make the process more effective or more efficient
Grace under pressure
Excellent problem-solving abilities, instinct to figure out “how to do it” when faced with a “it can’t be done”
Creative and strategic thinking skills to help introduce, develop and promote new ideas into corporate vision, marketing strategy and programs
Ability to juggle multiple projects, prioritize effectively and meet deadlines with minimal staff support
A strong sense of empathy – you are attuned to hear the question behind a question.
You have several years experience working as a Support Engineer, Customer Success or Customer Engagement Manager, preferably for internet companies or startups delivering SaaS or eCommerce products.
Native-level English proficiency
Desired but not required
2+ years in the conference and event industry in a customer-touch position (including sales, customer service, or support)
Experience in the technology field, and in particular, experience in translating technical products and services into meaningful value for customers and prospects
Fluency with HTML and CSS
As a CD Support Specialist, your responsibilities will include:
Communicating courteously with our blogger clients worldwide via our helpdesk, providing them with blog strategy and tech support efficiently and timely
Liaising with the design and wider development team to communicate the changes being implemented on our clients sites
Provide best in class customer service to exceed the expectations of our customers, whilst achieving the company's commercial objectives
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