Customer Happiness Specialist for Wordpress Support

Posted by fevrokbot 1 month ago

Job Description

OVERVIEW

chloédigital provides tech support and strategic planning to some of the world’s biggest bloggers. An incredible opportunity has come up for a keen individual to join our fast-growing start-up.
As a CD Customer Support Specialist, you would provide our blogger clients with top of the line strategic and tech support for their blogs via our online helpdesk system. Up for the exciting challenge? Keep reading!

We'd love to meet you if you have the desire to grow in an innovative industry and as well as:

  • A genuine interest in the blogging industry

  • An interest in the fashion blogging industry (ideal, not required)

  • Strong technical awareness of the following but not limited to: Wordpress Backend How-To’s, Wordpress + Plugins, Domain + Hosting, Email Marketing, SEO, Google Analytics, and Third party tools, able to research (Social Media Tools, Affiliate Tools, Ad Tools) - REQUIRED

  • A keen interest in providing next level customer service

  • Brilliant researching skills

  • Integrity, honesty, and a willingness to have fun

  • Excellent organisational and time management skills.

  • You have outstanding communication skills, you are an excellent writer

  • You previously worked in a customer-facing role

  • Ability to work as part of a team or independently

  • Able to work fast and under pressure

  • Highly detail-oriented and organized, along with the ability to multi-task

  • Keen eye and attention to detail

  • You genuinely love helping people and want them succeed

  • Can work well in a busy environment and cope well under pressure

  • Excellent communication and interpersonal skills

  • Cool hot tempers, amuse the amusable

  • Ensure our customers meet their goals successfully and with a minimum of hassle

  • Provide integrity and credibility as the “main point of contact” for your customers

  • Provide input and insights into how to make the process more effective or more efficient

 

Requirements:

  • Grace under pressure

  • Excellent problem-solving abilities, instinct to figure out “how to do it” when faced with a “it can’t be done”

  • Creative and strategic thinking skills to help introduce, develop and promote new ideas into corporate vision, marketing strategy and programs

  • Ability to juggle multiple projects, prioritize effectively and meet deadlines with minimal staff support

  • A strong sense of empathy – you are attuned to hear the question behind a question.

  • You have several years experience working as a Support Engineer, Customer Success or Customer Engagement Manager, preferably for internet companies or startups delivering SaaS or eCommerce products.

  • Native-level English proficiency

 

Desired but not required

  • College degree

  • 2+ years in the conference and event industry in a customer-touch position (including sales, customer service, or support)

  • Experience in the technology field, and in particular, experience in translating technical products and services into meaningful value for customers and prospects

  • Fluency with HTML and CSS

 

As a CD Support Specialist, your responsibilities will include:

  • Communicating courteously with our blogger clients worldwide via our helpdesk, providing them with blog strategy and tech support efficiently and timely

  • Liaising with the design and wider development team to communicate the changes being implemented on our clients sites

  • Provide best in class customer service to exceed the expectations of our customers, whilst achieving the company's commercial objectives


 

MORE ABOUT CHLOÉDIGITAL

Website: http://chloedigital.com

Instagram: http://instagram.com/chloedigital/

Coverage: http://www.teenvogue.com/story/dream-job-chloe-watts-fashion-technologist


 

 

Job Requirements

Job Details Job Requirements
Monthly Salary Unspecified Seniority Level Not Applicable
Industry IT Job Function Other
Employment Type Full Time Vacancies 0
Skills html,css,backend,manager,rest,intern,git,customer success,customer support,saas,analytics,sales,marketing,engineer
Location United States, California, California City
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