Technical Support Specialist

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وصف الوظيفة


Headquarters: Atlanta
URL: www.intellum.com


DESCRIPTION
Job Description:


We are seeking a Technical Support Specialist to join our growing team. The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

We are in the process of expanding our team to support our growing list of global clients. Our headquarters is located in Atlanta, GA and this position will expand the hours that our support services are available. The ideal candidate for this position would be geographically located in Alaska, Hawaii, or the Pacific time zone.




Responsibilities:
  • Answer support tickets in a timely manner
  • Coordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolution
  • Build relationships with our clients and promote Intellum’s culture through the ticketing process
  • Support the Client Success team as needed
REQUIREMENTS
  • 2+ years in a technical help desk role
  • SaaS software support experience preferred
  • Zendesk experience preferred
  • Experience with learning software a plus
  • Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
  • Excellent organizational & time management skills
  • Active learner who will hold him/herself accountable for his/her own job performance
  • Naturally positive and open-minded; able to view the world from more than one perspective
  • Creative thinker
  • Flawless written and verbal communication skills in English
NOTE: Due to the need to assist our clients around the clock, we are looking for a candidate in Alaska, Hawaii, or the Pacific time zone.


BENEFITS
  • Insurance (US based only)
  • Medical - 100% of employee premiums covered
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • 401(k) with matching (US based only)
  • Boost Budget - $3,500 per year in educational funds (All locations)

  • About Intellum: Intellum is an Atlanta-based SaaS company, with a development team distributed around the world. We strive to hire the best, regardless of location. Our clients include organizations such as Google, NASCAR, AT&T, and Facebook. To learn more, please visit this link.


    To apply: To apply for this position, please click here: https://intellum-inc.workable.com/jobs/557246

    متطلبات الوظيفة

    تفاصيل الوظيفة متطلبات الوظيفة
    الراتب الشهري غير محدد مستوى الأقدمية غير قابل للتطبيق
    المجال IT الدور الوظيفي Other
    نوع التوظيف دوام كامل العطل 0
    المهارات saas,distributed
    العنوان 42865
    قم بالدخول أولا
    0 تقدم للوظيفة

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