The GitHub Technical Support team is looking for full-time team members located in Asia Pacific. This person will join GitHub as part of our global support team and support our customers around the world. This is the current list of countries in which we are set up as an employer in Asia Pacific, so legal working authorization is required: Japan, Australia, and New Zealand.
GitHub users work 24/7, so you'll occasionally need to adjust your work week to help cover a weekend or holiday (don't worry! We strongly support flexible schedules that let you take care of the important things in your life).
When GitHub users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions about Git and GitHub workflows, GitHub Pages, our API, and our desktop applications. Support also works closely with the engineering team to track down bugs and improve our documentation.
The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we'd want someone to treat our friends.
Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.
You Must Have:
- Currently residing in addition to legal working authorization to work in Japan, Australia, or New Zealand
- Experience using GitHub
- Exposure to programming with a language like Ruby
- Basic experience using Git
- Understanding of how websites and web applications work
- Stellar English and grammar skills
- Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
- A strong sense of empathy – you are attuned to hear the question behind a question
- Customer service experience
- A unique writing style and voice
Bonus points for:
- Will love developers and GitHub as much as we do
- Could effortlessly explain how Git works to a non-developer
- Have remote customer service experience
- Experience working from the command line
- Familiar with basic network concepts and tools
Who we are and what we value:
GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over ten million people use GitHub to build amazing things together. With the collaborative features of GitHub.com, and GitHub Enterprise, it has never been easier for individuals and teams to write better code, faster. Collaboration We believe the best work is done together. Empathy We believe in putting people first. Quality We believe in setting the standard for excellence. Positive Impact We believe in making the world a better place through our work. Shipping We believe in creating things for the people using them.
GitHub is committed to building a diverse workforce and strongly encourages applications from people of color and other groups currently underrepresented in tech. We are looking for candidates who:
Display a strong commitment to building an inclusive tech environment Have demonstrated resilience and resourcefulness both in and outside of the workplace Can bring a new perspective based on unique educational, professional, and lived experiences Can effectively communicate with people from disparate backgrounds Have experience mentoring/coaching/teaching, particularly in environments with diverse students/participants
We have a lot of exciting things to do, and we’re looking for the right people to grow with us!
Why you should join:
At GitHub, we're committed to transparency, collaboration, experimentation, and always staying classy.
Because of this unique perspective, we've established one of the most flexible and well designed physical workspaces around that encourages you to work as you work best. Right now, over 60% of our employees are based outside of our San Francisco (SOMA) headquarters and work according to how they get their best stuff done.
Ensuring that GitHubbers are healthy, motivated, focused and creative is how GitHub stays awesome. Part of this is ensuring that our benefits* are out of this world.
In a nutshell, we've built and are growing a place where we truly love working, and we think you will too.
GitHub is made up of people with many different backgrounds and lifestyles, and we like it that way. We invite applications from people of all stripes. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences that people imagine to discriminate against one another. Also, if you have a disability, please let us know if there's anything we can do to make the interview process better for you; we're happy to accommodate.
*Please note that benefits vary by country, if you have any questions don't hesitate to ask your recruiter!