Technical Support Advisor

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Headquarters: Wales, UK
URL: www.cprcallblocker.com


CPR Call Blocker is looking for a telephony technical support specialist who thrives on providing support through many different channels of communication - including: email, phone, chat, forums and social media such as Twitter. You're a great match if you possess fantastic trouble-shooting skills and have the ability to dive deep into a new product to learn it inside and out.


The technical support specialist would be dealing with support queries originating from within the United States.


This is a part-time position. 20 hrs a week.


Responsibilities

• Frontline support: interacting with existing and potential customers, primarily via live chat, helpdesk, and email, and occasionally over the phone, Skype or social media.
•You will address technical support queries rapidly in a friendly and professional way.

• You will liaise with our technical team to collect information and address more complex queries.

• Will update the product knowledge base as needed to improve customer experience

• You will help improve and develop the technical support system currently being used.


Desired Skills & Experience

• Experience within a Support Team in either the telecommunications or technology sectors.

• Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!

• Experience in telecommunication devices and landline infrastructure.

• Fascinated with problem solving.

• Excellent  judgment to prioritize customer issues based on their urgency and severity.

• Experience with, or willingness to try, working remotely.

• Self-starter with entrepreneurial mind set.

• The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.
This is a part-time position. 20 hrs a week. Graduates with a great portfolio or an individual with a proven track record in customer service are welcome to apply.


Salary is negotiable depending on experience.


Must be able to work the hours of 2:00pm – 18:00pm Monday to Friday PST

To apply: Send a resume to jobs@cprcallblocker.com

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الراتب الشهري:
غير محدد
مستوى الأقدمية:
غير قابل للتطبيق
المجال:
IT
الدور الوظيفي:
Other
نوع التوظيف:
دوام كامل
العطل:
غير محدد
العنوان:
عن بعد
أنشئ:
منذ 5 أشهر
محدث:
منذ شهرين

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