The person in this position provides demonstration, positioning, support, training, and installation/configuration services to Altair’s customers and prospects for the PBS Works suite of products through intense phone and e-mail activity as well as traveling 25-50% yearly on deployments or to attend sales meetings, trade shows, or conferences. The AE builds relationships with new and existing clients that secure business for PBS Works and Enterprise Computing product lines. Solid interpersonal skills for working with prospects, customers, account managers, developers, and fellow support, training, and application engineers are required.
-Provide support related to deploying Altair's PBS Works high performance computing software suite at customer sites, including configuring/customizing the applications to match the customer's requirements, integrating with third party applications, and integration of the entire solution into the customer's infrastructure.
-Discuss potential sales opportunities and perform technical analysis and qualification of potential customer projects, often on-site with the customer.
-Troubleshoot the applications in the product suite.
-Liaison between customers and development personnel to drive new feature requests into future product releases.
-Discuss product features in detail with customers.
-Recommend configuration changes to customers to more optimally utilize the products.
-Distill newly discovered product issues down to their simplest reproduction case and clearly communicate the issue to development personnel.
-Manage customer expectations so as to ensure maximum satisfaction with Altair's products and services.
-Proactively maintain contact with prospects, customers, and partners to discuss current and new product features/uses that address their pain points, moving them through the sales process or up-selling Altair’s product suite often in conjunction with account management’s business planning.
-Demo PBS Works products as needed.
Skills and Experience:
-Bachelor's degree preferred
-Must be a US Citizen due to government contract work
-Minimum of 5yrs of UNIX/Linux and/or Windows System Administration
-Experience with workload management/job scheduling software (e.g. PBS Professional, SLURM, LSF, LoadLeveler, GridEngine) in a High Performance Computing (HPC) environment
-Network Configuration and Diagnostics
-System Configuration and Diagnostics
-Knowledge of UNIX and/or windows scripting (python, bash, Windows Batch, etc.).
-Knowledge of C programming
-Ability to probe, research, and learn independently; experience in providing technical troubleshooting in first-line support situations, sometimes remotely from the customer. -Confident in providing expertise in complex technical situations.
-Strong problem solving skills.
-Familiarity with Linux system utilities/troubleshooting tools and techniques.
-Excellent inter-personal, verbal, and presentation skills. Ability to write clearly and meaningfully in response to e-mails and RFPs, or when submitting reports.
-Ability to collaborate with all levels of technical users and management
-Sound organizing capabilities and strong self-starter attributes.
-Willingness to travel to customer locations to perform installations, customer training, and business meetings.
-Experience with MPI and OpenMP a plus
Altair’s corporate culture thrives on seeking out business and technology firsts to radically change the way organizations design products and make decisions.
Founded in 1985, Altair is focused on the development and application of simulation technology to synthesize and optimize designs, processes and decisions for improved business performance. Privately held with more than 2,600 employees, Altair is headquartered in Troy, Michigan, USA with more than 45 offices throughout 20 countries, and serves more than 5,000 corporate clients across broad industry segments.
Our passion is developing and applying technology in new and inventive ways to help our clients succeed through increased innovation intelligence.
We innovate constantly in the way we design, the products we create and the business models we experiment with. We aggressively employ our software tools and product development methods, leveraging high-performance computing and data analytics, so that we can play an enabling role in the great things our clients are accomplishing. We strongly believe that bringing simulation software and rapid manufacturing technology forward in the design process can be a source of inspiration along with a winning response to accelerated product lifecycles.