By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money. At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world. If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you. Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades. Check out all of our job postings here https://jobs.lever.co/kraken.
Our Customer Engagement team is having a blast while delivering the most sophisticated crypto-trading platform out there. Help us continue to define and lead the industry.
Kraken is an exchange offering trading in bitcoin and other digital assets. We serve clients globally, and we’re the top exchange for euro to bitcoin. We offer financial services to clients with a variety of needs ranging from personal investment to b2b payments. Our US dollar trading pairs are gaining significant volume, and we also offer trading in CAD, GBP, and JPY. We were founded in 2011, and in the last year we’ve acquired Coinsetter, Cavirtex, Clevercoin, Cryptowatch and Glidera.
We’re hiring for our Client Engagement team, which provides customer support to our users and also handles most aspects of payments operations. Our team is one of the best in the industry, and we’re looking for people who can make us better.
Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough client problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community-feel, and many of us have become close friends.
On our team, you’ll respond to client requests via email and live chat. Many clients write in about issues related to payments, and you will liaise with our partner banks and payment providers to ensure that clients’ deposits and withdrawals are processed quickly. You’ll also respond to general support, trading, and other questions or requests from clients.
If you are passionate about helping people and want to change the world apply today!
Compensation is competitive.
Part-time positions also available.
- Detail oriented
- Hard working
- Love helping people
- Security or privacy-focused
- Able to create excel formulas or execute simple scripts