Customer Service Specialist for a U.S. Based E-Learning Company

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وصف الوظيفة


Headquarters: Ann Arbor, MI
URL: https://www.learndash.com/jobs/#op-200077-customer-service-specialist-for-elearning-company


Do you enjoy the satisfaction of helping someone solve a problem?


Are you the "go-to" person for tech support from friends and family?


Would you like to get paid to help people?


We are seeking a passionate and friendly person to join our team as a Customer Service Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.


Great performance is rewarded with increases in both responsibility and compensation. Expenses paid travel & education opportunities also provided for those interested!




CUSTOMER SERVICE SPECIALIST RESPONSIBILITIES:


Provides technical support and guidance to users by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.




CUSTOMER SERVICE SPECIALIST DUTIES:


  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

  • Improves client references by writing and maintaining documentation.

  • Participates in development of client training programs by identifying learning issues and recommending improvements.

  • Improves system performance by identifying problems; recommending changes.

  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.

  • Responds to pre-sales inquiries.

  • Avoids legal challenges by monitoring compliance with terms of service agreements.




SKILLS & QUALIFICATIONS



Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.


Bachelors Degree Preferred but not required given relevant experience.




ABOUT LEARNDASH


LearnDash (http://www.learndash.com) is the leading learning management system built upon the popular WordPress platform. Using our software, people and organizations can create (and even sell) their e-learning courses.


LearnDash powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers.


Backed by industry professionals with Fortune 500 experience, LearnDash empowers innovative online training programs across the globe.


To apply: Please apply at https://www.learndash.com/jobs/#op-200077-customer-service-specialist-for-elearning-company

متطلبات الوظيفة

تفاصيل الوظيفة متطلبات الوظيفة
الراتب الشهري غير محدد مستوى الأقدمية غير قابل للتطبيق
المجال IT الدور الوظيفي Other
نوع التوظيف دوام كامل العطل 0
المهارات php,html,css,sales,network
العنوان 42865
قم بالدخول أولا
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